Groupe Roullier

53 2021 Non-Financial Reporting Statement Groupe Roullier 52 2021 Non-Financial Reporting Statement Groupe Roullier Delivering optimal product and service quality Once customer expectations have been identified and addressed, the teams develop practical responses to ensure the long-term delivery of high-quality customer service. For our food sector businesses, this means systematically applying the principles of the Clean Label to every new product development: zero preservatives, artificial flavours, artificial colours, glucose or fructose syrup, hydrogenated fats or palm oil. At the same time, our brands continue to research alternatives to discredited additives like emulsifiers, thickeners and diphosphates, some of which have already been replaced by natural ingredients. The ultimate aim here is to offer consumers products that deliver superior organoleptic properties, but use only standard kitchen ingredients. NUWEN, our specialist health nutrition and cosmetics subsidiary, has opted for certification as the basis for demonstrating its high-quality standards to customers: its seaweed processing facility at Pleubian in France has been certified ISO 22000 compliant since May 2021. It can therefore now offer its customers an internationally recognised guarantee of food ingredient safety that sets the NUWEN brand distinctively apart from its competitors by being among the first in the French algology market to be awarded this certification. Compliance with this standard simultaneously demonstrates the ability of NUWEN to identify and control food safety risks and deliver consistently safe end products. Stéphanie Cossic , Quality Manager at NUWEN We’re one of the first seaweed businesses in France to be awarded this certification. As the only worldwide food safety management standard, this certification acts as a guarantee of quality, gives us a real advantage in the market, and is a source of pride in the business for all our teams.“ Lastly, for WEISS, our biomass boiler design and manufacturing subsidiary, guaranteeing the quality of its products is primarily an issue of preventive maintenance and after-sales service. So to minimise the frequency of maintenance work required by its installations, WEISS tasked the 10 staff of its in- house design office to undertake the challenging project of creating a connected boiler solution, with the main aim of predicting potential failures as the basis for early intervention to prevent any interruptions to boiler operation. “ At the end of a year’s work, the teams have finalised the process of fitting its boilers with a network of around twenty on- board sensors, and building the architecture required to collect and store the data they generate. So the next step will be to use these data as the basis for implementing breakdown forecasting indicators and a predictive maintenance service. This phase of the project is starting now, and is expected to last about three years. Artificial intelligence, machine learning, Big Data, the Internet of Things... our programme involves a very wide range of Digital Transformation resources ”. Mélanie Dauvergne, Process Engineer and R&D Development Manager at WEISS. COMMITTED TOGETHER FOR OUR CUSTUMERS AND SUPPLIERS COMMITTED TOGETHER FOR OUR CUSTUMERS AND SUPPLIERS